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Frequently Asked Questions (continued): Recommended Email configuration (prevents junk mail) This is the recommended mail configuration for optimal server performance, disk space conservation, and spam prevention. Default address: The recommended setting for all accounts is: :fail: no such address here. This will bounce all improperly addressed emails back to the sender, instead of delivering it to the default inbox, which is usually never used. Setting the default to :fail: tells the server to bounce the email, "no such address here" is sent in the bounce so the sender knows that they have sent the email to an invalid address. Spam Prevention using Spam Assassin: We recommend you enable spam assassin, but keep the spam box, disabled. You should use the configuration wizard and set the threshold to 5 as a starting point, and have spam assassin rewrite your subject lines for mail tagged as spam. We recommend you give it 1 or or 2 weeks where you can adjust the spam threshold higher or lower to "tune" the filter to your preferred level. This helps to avoid "false-positives," which means mail tagged as spam, but is not really spam. False positives can occur if your spam threshold is set too low. Once you have a comfortable spam threshold, you can now configure your mail server to delete these emails as they arrive, instead of delivering them to you. 1. To automatically filter and delete email tagged as spam, click on the mail filters option in cPanel, under the mail icon. 2. Click "add filter" then read the "hint" for Spam Assassin, then apply it. This will delete all mails flagged as spam. You will see a considerable reduction in Spam to your inbox, and you will also see that you have eliminated a lot of wasted space taken up by junk mail. FTP The easiest way to upload your pages via FTP, is to use a program like leech Ftp, Ws_ftp and Cute Ftp. Some of these are free programs, some cost money, but there are a number of free FTP programs out there if you look for them. Type in the ftp host as: ftp.yourdomain.com   (Where yourdomain is YOUR actual domain name.) You will then be prompted to enter your username and password, (please check your welcome letter for login details). You will then be logged into your root web directory (also called "/") you need to navigate to public_html or www (they are the same, www is just easier to type) and place your home page called index.html (or index.htm or index.php to name a few) and other files in this folder. If your program asks for a remote folder, just type in "www" (without the quotes) and it will automatically place you in the public_html (www) folder. Billing Where should I send my payment? E Host Solution 3870 Peachtree Industrial Blvd., NW Suite 150-101 Duluth, GA 30096 Technical Support Please call for technical assistance during normal business hours, and after hours please click here to submit your question to our Help Desk. back to top

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